End of tenancy cleaning isn’t the same as your usual weekly clean. It’s detailed, it takes time, and it’s often required by the letting agent if you want your full deposit back.
Before you hire anyone, ask the right questions. Already convinced you need professional help? Get your quote for end of tenancy cleaning Bournemouth or continue reading to know what to ask other cleaners.
1. What Does the Service Actually Include?
Don’t assume. Ask for a full breakdown.
A proper end of tenancy clean should include:
Kitchen deep clean, including oven and fridge
Bathroom scrubbing, descaling, mirrors
Skirtings, door frames, handles, switches
Inside cupboards and wardrobes
Vacuuming and mopping all floors
Windows (inside only, unless stated otherwise)
Ask them: Do you clean behind furniture? What about extractor fans? Inside appliances?
If it’s not listed, it probably won’t get done.
2. Do You Offer a Re-clean Guarantee?
You need to know what happens if the landlord isn’t happy after inspection.
Some cleaners (we do this at OneCall) offer a free re-clean guarantee if the property fails the inventory check. No added cost. No back and forth.
If a company can’t guarantee their work, think twice. You don’t want to pay again—or worse, lose part of your deposit.
3. How Long Will It Take?
Cleaning time depends on the size and state of the property.
1-bed flat: 3–4 hours
3-bed house: 5–7 hours or more
Add time for carpet cleaning, oven cleaning, or if it’s very dirty
Ask how many cleaners will be there. Ask if it’s one job in one day or split over two. You’ll need to plan your move around it.
4. Do You Bring Your Own Cleaning Supplies?
You shouldn’t have to provide anything.
Check that they bring:
All tools (hoover, mop, brushes)
Products (safe for pets or kids, if needed)
Limescale remover, grease-cutting spray, proper disinfectants
If you’ve got specific surfaces—real wood, stone, etc—check that what they use is suitable. You don’t want anything damaged.
5. Are Carpets, Upholstery, and Appliances Included?
Most letting agents want:
Oven cleaned properly
Fridge cleaned and defrosted
Carpets shampooed if pets were in the home
Upholstery hoovered and stain-free
Some cleaners include these, some don’t. Ask if they’re standard or added cost. Get it in writing. Don’t assume it’s part of the quote.
6. Are There Any Extra Costs?
Here’s where things go wrong for people.
Ask about:
Carpet cleaning
Oven and appliance cleaning
Heavily soiled or mouldy areas
At OneCall Cleaners, we quote upfront. No surprises. You should expect the same elsewhere.
7. Are You Insured and Trained for End of Tenancy Work?
Not every cleaner knows how to clean to lettings agent standards. Ask:
Are you trained specifically in end of tenancy cleaning?
Have you worked with local letting agents before?
Are you insured in case something gets damaged?
It’s not just about cleaning. It’s about knowing what inspectors check and making sure nothing gets missed.
Summary Checklist: What to Ask Before Booking
What’s included in the service?
Do you offer a re-clean if the landlord’s not happy?
How long will it take?
Do you bring all the products and tools?
Are carpet, oven, and appliance cleaning included?
What’s the total price, including any extras?
Are you insured and trained for tenancy cleaning?
📞 Ready to book?
Call 01202 144 144 or request a quote online.
We serve Bournemouth, Poole, Christchurch and nearby.
Fixed prices. No guesswork. Proper cleaning. Done right.