What Should I Ask a Domestic Cleaner Near Me About an End of Tenancy Cleaning?

When it’s time to move out of a rental property, ensuring the place is spotless can be a stressful task. End of tenancy cleaning is not just about wiping down surfaces; it’s a meticulous deep clean to ensure you get your deposit back and leave the property in pristine condition. But before hiring a cleaner, there are a few essential questions to ask to ensure the service is exactly what you need.

What Does the End of Tenancy Cleaning Service Include?

Start by asking for a detailed breakdown of what the service covers. End of tenancy cleaning should go beyond a simple tidy-up. The cleaner should thoroughly address every nook and cranny, from dusting blinds to scrubbing skirting boards and everything in between. A comprehensive service should include deep cleaning bathrooms, kitchens, floors, and windows, as well as those often-forgotten areas like light fittings, oven interiors, and behind furniture. Ensure they also account for any bespoke requirements, such as high-traffic areas that might need special attention.

Do You Offer a Guarantee for Full Deposit Return?

One of the most critical aspects of an end of tenancy clean is ensuring it meets the landlord or letting agency’s standards for the deposit return. Some companies offer a guarantee, providing peace of mind that if the property doesn’t pass inspection, they’ll return to rectify the issue at no extra cost. This question is essential because it not only reflects the cleaner’s confidence in their work but also adds a layer of security for you. It’s important to clarify this from the start to avoid any surprises later.

How Long Does the Cleaning Typically Take?

An end of tenancy clean can vary in duration depending on the size and condition of the property. Asking about the timeframe will help you plan your moving day schedule effectively. While smaller properties like one-bedroom flats may take between three to five hours, larger homes with multiple bedrooms and bathrooms can easily take a full day. Furthermore, inquire if extra time is needed for particular jobs such as steam cleaning carpets or cleaning appliances like ovens, which tend to demand more time and precision.

Are Cleaning Products and Equipment Provided?

Another key question is whether the domestic cleaner supplies their own cleaning products and equipment. Most professional cleaners come fully equipped with high-quality products that are eco-friendly, safe, and efficient for deep cleaning. Ensure they use the right tools and products, particularly if your property has specific flooring like hardwood or delicate surfaces like granite. Asking this also gives you a chance to ensure the products they use meet your own preferences, especially if you’re sensitive to certain chemicals or prefer green cleaning solutions.

Do You Clean Carpets, Upholstery, and Appliances?

It’s crucial to know whether carpets, upholstery, and appliances are included in the service. Many tenancy agreements require tenants to leave carpets professionally cleaned, especially if pets were allowed in the property. Similarly, cleaning upholstered furniture and deep-cleaning appliances like ovens and fridges might be part of the landlord’s checklist. If these services aren’t standard, find out if they can be added for an additional fee. You want to ensure every detail is covered, from steam-cleaning carpets to removing limescale in bathrooms.

What Additional Costs Should I Be Aware Of?

At OneCall Cleaners, we clarify the full cost of the cleaning service, including any hidden fees. Some cleaners may charge extra for more intensive services such as carpet cleaning, oven cleaning, or stain removal. In some cases, there may also be an additional cost for providing cleaning materials or working outside of normal business hours. Understanding the full pricing structure upfront helps you avoid unexpected expenses and ensures you stay within budget.

Is the Cleaner Insured and Trained in End of Tenancy Standards?

Finally, you want to be sure the cleaner is insured and well-trained in end of tenancy cleaning standards. Accidents can happen, so having an insured cleaner ensures you won’t be held liable for any damages. Additionally, ask about their training and experience specifically in end of tenancy cleans. The standards for these types of services are usually more stringent than regular domestic cleaning, as they must meet the expectations of landlords and letting agents. A highly-trained cleaner will know exactly how to tackle stubborn stains, discolouration, or worn areas, ensuring the property is left in immaculate condition.